Welcome to our Tourscale request portal
Submit Your Request
Technical & Website Support
Do you need changes on your website?
Use this form to request updates, fixes, images changes, new landing pages, banners, pop ups, promotional content or new features. The more details you share, the faster we can help!
Open Website Support Request
How It Works
Here’s a step-by-step overview of our process and what to expect after you submit a request through our Tourscale request portal
Frequently Asked Questions
Still have questions? Find answers to common questions about our request and web support process.
How do I complete the form if I have multiple brands, businesses, or requests?
If you manage more than one brand, property, or website, please submit a separate form for each one — do not combine requests from different businesses into a single submission.
Within each form, you can include multiple requests as long as they all belong to the same brand or site. For example, updating page content, adding new copy, and including a product card for the same website can all go in one form.
Here’s a quick way to think about it:
One form per brand or business
Multiple requests allowed within that form, as long as they’re for the same site
How much time in advance should I complete the form?
The sooner, the better. Timelines depend on the complexity of the request and the level of detail you provide in the form. If your request is urgent, please let us know so we can prioritize it.
How will I know the status of my request?
Our team will reach out with updates as your request moves forward. You can reply to the confirmation email or any previous emails related to that specific request at any time, and we’ll share the latest status with you.
Please note: replies to an existing email thread should only include updates or questions related to that same request. If related to different one — even for the same brand — please replay to the thread for that specific request so it can be properly tracked and handled.
What happens after I submit the form?
We have 3 stesp after submitting
Team Review & Prioritization
Our team reviews your request, confirms timelines, and checks that everything needed is in place. If we need more details, we’ll reach out before getting started.
Work in Progress
We begin working on your request and share a first delivery for review. You can approve it or request changes, with additional revision rounds if needed. We’ll keep you updated along the way.
Delivery
Once approved, we complete the final delivery—launching, publishing updates, or sharing final assets—and confirm when everything is ready.
What do I do if I don't have some information requested on the forms?
That’s okay.!
Fill out the form with as much information as you have. If anything is missing or unclear, our team will reach out to gather everything we need so we can start working as soon as possible.
In some cases, work may not begin until we receive those details, which could affect timelines—but we’ll keep you informed every step of the way and do our best to keep working!
Can I submit more than one request at a time?
Yes, you can submit as many requests as needed. Just keep in mind that each form must correspond to a single brand or business — do not combine requests from different brands into one submission.
Within each form, you can include multiple requests as long as they all belong to the same brand or site. For a full breakdown of how to handle multiple brands and requests, see the question above.
What if my request changes after I submit it?
If you need to update or adjust details on an existing request, reply to the confirmation email or any previous email related to that ticket and let us know what changed. Keep in mind that changes may affect timelines or require additional assets or information.
Important: please do not use an existing thread to add a new or different request. New requests — even for the same brand — must be submitted through the form so they can be properly logged, triaged, and tracked.